We were thrilled to bring home 4 wins from the prestigious ARDA Conference in Las Vegas earlier this year! Please join us as we individually recognize each of our incredibly deserving winners.
Claudia Anguiano, Activities Program Professional
As Activities Program Manager, Claudia plays a pivotal role in planning and executing diverse weekly events at our resort. She curates a comprehensive calendar of over 30 activities, coordinating vendors and entertainment while engaging with Guests and Owners. Her proactive approach includes distributing activity schedules, QR codes, and flyers to ensure accessibility for all our Guests. Adapting to seasonal demographic shifts, Claudia adjusts activity lineups to cater to varying preferences throughout the year. Her extensive involvement in event setup and organization empowers her Team to enhance Guest experiences based on their feedback and suggestions. Notable initiatives include themed events, live entertainment, and beach equipment rentals that help enrich our Guest experiences. In addition to event coordination, Claudia extends personalized assistance, from helping Guests with their luggage to arranging special celebrations and thoughtful surprises like balloon bouquets and cupcakes. As our Culture Champion, Claudia represents our resort on company-wide calls, contributing to Team engagement initiatives and providing language support for our Spanish-speaking Associates. Claudia’s supportive demeanor and morale-boosting efforts foster a positive environment for our Associates, Owners, and Guests alike.
Angela Gonzales, Resort Operations
As Assistant General Manager, Angela has significantly enhanced our resort operations by increasing room revenue, reducing Housekeeping expenses, and elevating Guest satisfaction. Overseeing hotel, retail, and timeshare components, she has successfully controlled expenses while exceeding our hotel revenue budget by 2.5% and improving the bottom line by 7.5%. Using yield management, Angela optimized rates and occupancy, driving growth in group and corporate sales. Her efficient management of Housekeeping, our largest department, resulted in a 5.5% expense reduction by maintaining optimal staffing levels. By actively engaging with Guests through mid-week and post-stay surveys, Angela has raised satisfaction scores from 4.5 to 4.7. During $20 million in restoration projects over five years, Angela kept Owners informed and offered personalized accommodations to minimize disruptions. Despite construction, the resort’s delinquency rate remains low at 2.97%, surpassing industry standards. To address Housekeeping staffing shortages, Angela implemented a Self-Release Program with a 95% participation rate, boosting productivity and morale through recognition programs and bonuses. Her multifaceted approach has driven measurable improvements in Guest satisfaction and operational efficiency, making her leadership vital to our success at Grand Pacific Resorts.
Ennis “Charlie” Jackson, Maintenance Team Member/Manager
Charlie has been instrumental in developing and managing our resort’s safety program, excelling in his roles across security, maintenance, and organization. With meticulous oversight, he ensures the safety of all our Associates, Owners, and Guests through regular evaluations, safety meetings, and quizzes. His proactive approach maintains compliance with safety and OSHA standards. In addition to safety, Charlie manages Associate and vendor relationships with keen attention to detail, fostering a positive work environment through proactive leadership and Team-building activities. During extensive construction projects, he effectively coordinates operations, minimizing disruptions and quickly addressing any Guest concerns. Charlie demonstrates adaptability and innovation by implementing new technologies to streamline maintenance operations, sharing his expertise with other properties as a Master Trainer. His exceptional leadership and dedication significantly enhance our resort operations and Guest experiences.
Niralkis Morales, Resort Operations
Niralkis is a beacon of excellence with her dedication, compassion, and enthusiasm—a true embodiment of our corporate philosophy here at Grand Pacific Resorts. As our Housekeeping Manager, Niralkis oversees new hires, training, and supply purchasing, ensuring an unparalleled standard of cleanliness. Her leadership has elevated our cleanliness scores from 4.3 to a consistent 4.8, reflecting her meticulous attention to detail and unwavering expectations. Although in a managerial role, Niralkis leads by example, personally cleaning rooms and conducting spot inspections to maintain our high standards. During busy seasons, she implements innovative strategies to help boost morale and productivity, often working alongside her Team during long shifts. Her influence extends beyond Housekeeping as she often covers Front Desk shifts and collaborates with our Maintenance Team to address room issues. Outside of work, Niralkis epitomizes altruism, dedicating her days off to supporting friends and family in need. Currently providing full-time care for a friend recovering from a serious injury, she goes above and beyond by assisting with daily tasks and expenses. Her selflessness extends to financially supporting family members and even working a second job to ensure her daughter’s quinceañera celebration would be memorable. Niralkis exemplifies excellence through her diligence, adaptability, creativity, and empathy. Her impact far transcends her role, contributing to the success of Grand Pacific Resorts and inspiring all who encounter her.