When we last updated you in May, summer was just beginning. It has been an amazing few months and we are excited to bring you up-to-date on the latest and greatest happenings at MarBrisa!
 
Our Newest Villa
Villa 61 opened over the summer and represents our 15^th beautiful building. Located in our Cove Neighborhood, this 4-story Villa offers all the latest features including in-room washers and dryers as well as stainless steel appliances. Guests in Villa 61 enjoy views of Legoland Water Park from its lower floors and views of the Pacific Ocean from its higher floors.
 
Paradise Pointe-to-Point Shuttle
We introduced a new resort shuttle service to our Owners and Guests. While it was originally intended to provide transportation from our Paradise Pointe neighborhood to the Legoland private entrance and the Cove Bar & Grill, we are finding that it is equally popular with our Cove Neighborhood Guests who seek a ride to the Sunset Pool, Imagination Station or Twenty/20 Restaurant. We have created seven unique shuttle stops throughout our campus and are operating the service every day from 9:00 a.m. – 12:00 p.m. and then again from 4:00 p.m. – 7:00 p.m. Outside of those hours our Guests can text the Front Desk for on-demand shuttle transportation. We have cold water available on each cart and friendly drivers – including Rosalba Javier (with 31 years of service!) who drives the shuttle each morning.
 
Summer Fun
Summer at MarBrisa would not be complete without our fabulous Activities team. Highlights of our summer Activities include Family Game Night, Karaoke, Reptile Encounter, Sunset Hikes and Movies at the Sheraton. Ride the Tide is back shuttling our guests to the Tamarack Beach and the Carlsbad Premium Outlets mall. We have added an additional stop this year to pick up our Guests at Agua Hedionda Lagoon Discovery Center after their trail hike. The Cove Bar & Grill is in full swing for the summer with a delicious variety of beverages, salads, entrees and sweet treats including the newly-added soft serve ice cream and milkshakes. Our live music every Friday afternoon at the Cove has been a great way for our Owners to enjoy the amazing amenities with friends and family.
 
Spectacular Supervisor
A warm welcome to Hadrian Bravo, our new Guest Services Supervisor, who joins us from Extended Stay America, where he assisted the GM in managing all aspects of a 122-room property. Hadrian holds a Bachelor’s in Hospitality Management from California State Polytechnic University Pomona. In his short time at MarBrisa, Hadrian has already earned several Guest compliments and has made a positive impact at the resort.
 
Paradise Pointe Furniture Makeover
As we continue to focus on keeping your resort pristine and up-to-date, we are currently installing brand new living room furniture and mattresses throughout Paradise Pointe Villas 50 – 56. In addition to the beautiful new sofa beds and chairs, we are also adding colorful area rugs to those Villas that have the luxury vinyl tile instead of carpet.
 
Getting Greener Every Day
In our last update we mentioned the new blue recycle containers that we added in all units as well as the recycle bins we deployed throughout the resort common areas. As we expand our eco-friendly practices, we have just installed new recycle and trash receptacles throughout the Sunset and Cove pool decks. Not only are these new units beautiful and match the existing towel huts, they are also made from 100% recycled materials, which brings our efforts full circle. So the next time you’re disposing of a plastic cup or water bottle after a day of sunbathing, toss it into the bin on the “recycle” side and know that you’re helping to preserve our environment.
 
Your Opinion Counts
We received over 600 surveys in April, May and June, and we are delighted to report that our 2017 second quarter Owner and Guest Satisfaction scores improved significantly over the second quarter of last year. Guest Room Cleanliness ratings increased 8%, Overall Service increased 16%, and both Likelihood to Recommend and Internet Quality increased 25% each. As a reminder, after you stay with us you might receive an email inviting you to complete a brief survey. We appreciate all your feedback, both positive and constructive. We measure success by scoring a 9 or 10 for each question on a 10-point scale, particularly Overall Service and Guest Room Cleanliness. If you feel that we failed to perform to that level in any area, please contact me or a MarBrisa Manager before you check-out so that we can try and make it right.
 
Thank you again for being a Homeowner at Hilton Grand Vacations Club MarBrisa. We look forward to seeing you again soon!

Sincerely,